SHIPPING: We ship products anywhere in the United States. When your order is placed, you can request an estimated delivery date based upon the availability of your item(s) and your shipment destination. Our shipping charges are determined by the total product weight and destination address.
· In-stock item orders ship within 1-3 business days via UPS Ground Service.
· Custom products usually ship within 5-15 business day, depending on production schedule and availability.
· Shipping times are estimated arrival times based on standard order delivery, not guaranteed order arrival dates.
· For additional shipping options, please contact our FilesandLabels.com Customer Service department toll free at 877.611.4322 or emailing us at PBS@mcstern.com
ORDER CHANGE OR CANCELLATIONS: It may be necessary for you to change or cancel an order. We will gladly accommodate your request at no charge if the order has not been entered into our production system. We suggest you carefully check your orders and acknowledgements so that changes may be made as early as possible. Orders already entered and in process of manufacture are subject to 30% of value of order cancellation charge. If the item has already been manufactured per your specific order request and is either pending shipping or has already shipped, you may not cancel the order.
SPECIAL ORDER(S): Custom Made or Printed Products are non-returnable and subject to an industry standard of plus or minus of up to 10% over or under quantity ordered. Actual quantity manufactured will be invoiced upon shipping.
CLAIMS: All claims reported must be made within 5 days of receipt and confirmed via fax or email.
REQUEST TO RETURN MERCHANDISE: McMurray Stern, Inc. assumes no obligation to accept the return of any merchandise which conforms to merchandise ordered by the end-user. In the event that the merchandise does not conform, is defective, or if there are special circumstances which would reasonably require the return of merchandise, the distributor who ordered the merchandise must request authorization from the manufacturer. Return shipments will not be accepted unless accompanied by written authorization by the factory. Returns will be subject to additional charges which may include the following:
1) Transportation Cost
2) Handling Charges
3) Restocking Fees